Refund Policy — 7-Day Money Back Guarantee

1. Summary

2. 7-day money back guarantee

Every Best4K IPTV UK plan comes with a 7-day money back guarantee from the date your subscription is activated. If the service does not work on your device at all during that time, with or without a VPN, and our support team is unable to make it work, we will refund the price you paid for that plan.

"Does not work at all" means that no channels or content will play on your device, even after following our setup steps, trying a supported app and trying with a VPN. It does not cover individual channels, short interruptions or problems caused by your internet provider, network or device settings.

3. When refunds are not given

Internet provider (ISP) blocking

Some UK internet providers block or slow down streams. This is outside our control and is fixed by using a VPN on your device. Buying and activating a VPN is the customer's responsibility, and ISP blocking is not a reason for a refund.

Change of mind

We offer a free trial so you can test everything before you pay. Once a plan is activated, we do not refund because you no longer want the service, have found another provider or no longer have time to watch.

Refusing app activation

We provide the subscription only. Installing and, where needed, activating an IPTV player app on your device is the customer's responsibility. Some apps charge their own activation fee, which is paid to the app developer and not to us. We do not refund a plan because a customer chooses not to install or activate an app.

Server downtime and maintenance

Like every online service, our servers occasionally need maintenance or have temporary issues. These are usually fixed within 20 to 40 minutes, and in rare cases may take up to 24 to 48 hours. During this time we ask customers to wait while our team resolves the issue. Temporary downtime is not a reason for a refund.

4. How to request a refund

• Message us on WhatsApp or email [email protected] within 7 days of activation.
• Tell us your username, your device and app, and what happens when you try to watch.
• Our support team will try to fix the problem first. Most issues are solved within minutes.
• If the service still does not work at all, with or without a VPN, we approve your refund.

5. How refunds are paid

Approved refunds are paid back using the same payment method you used to buy, where possible, usually within 5 to 10 working days. When a refund is approved, the login linked to that plan is deactivated.

6. Free trials

Free trials are free of charge, so there is nothing to refund. A trial lasts up to 24 hours and can be shorter during peak server load or when the daily free trial limit is reached.

7. Reseller credits

Reseller credits that have been used to create or extend a customer line cannot be refunded. For questions about unused credits, please contact us before buying a package. See our IPTV reseller UK page for details.

8. Your cancellation rights

Under UK consumer law you normally have 14 days to cancel a digital service. Because your subscription starts immediately at your request, you agree when ordering that the service begins straight away and that you lose the right to cancel once it has started. This does not affect our 7-day money back guarantee described above, or your other statutory rights.

9. Contact us